TERMS & CONDITIONS
Welcome to chocogrid.com. To avail the services offered at www.chocogrid.com, you must agree to the following terms and conditions. If you visit or shop or browse at www.chocogrid.com you accept these conditions.
Please read the term and conditions carefully. While using any current or future services offered by chocogrid.com, whether or not included in the chocogrid.com website, you will abide by these Terms & conditions the guidelines and conditions applicable to such service or business.
Privacy Policy
Please review our Privacy Policy, which also governs your visit to www.chocogrid.com, to fully understand our practices.
Terms and conditions are binding for all purchases
All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.
Electronic Communication
When you visit www.chocogrid.com or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
Prices
All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.
Payment
All payments must be received by us prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. We accept payment credit card, debit card..
Shipping and Handling
We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.
Return of Products by you
We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies within 72 hours from the date of receipt of the product and provided that the products are returned in their original condition.
30 days replacement conditions
Chocogrid offers 30 days replacement warranty for all products sold on chocogrid.com, under certain conditions which are mentioned below. Customers will notify us of any damage or defect within 72 hours from the date of receipt of delivery of the products, in case customer fails to inform chocogrid within the stipulated time frame, chocogrid reserves the right to accept or reject such request at its discretion. Chocogrid will replace/repair the defective product depending upon the warranty of the product at no extra cost.
Chocogrid will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.
The 30days replacement guarantee is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer. The return policy is also not valid for certain products such as Cakes, Flowers, gifts, etc. Should customers come across any issue with such products, they are advised to contact customer service within 72 hours, failing which we may decide not take a request for replacement.
Digital content such as e-books is not returnable at all.
Changes and Cancellation
Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.
Cancellation policy is not applicable on any Membership, Contest, Discounted schemes/offers.
Free gifts does not comes under any warranty (unless under manufacture warranty). Hence, no cancellation is possible on the basis of free gifts for complete orders.
Refund
If any orders are cancelled by you after procurement, but before being shipped by chocogrid.com, then chocogird.com will charge restocking fee applicable as per the product category. International Books will attract a restocking fee of 25% of the order value. All other orders will attract a restocking fee of 10% of the order value. Refund will be made after deducting such restocking fee as applicable within 7-10 working days.
License and Website Access
General: www.chocogrid.com grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.chocogrid.com.
No license for commercial sale: This license does not include any resale or commercial use of this website or its content; any collection and use of any product listing, description, or pricing; copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools.
No framing: You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information ( including images, text, page layout, or form) of chocogrid.com and its affiliates without the express written consent.
